Returns & Refunds

Dream Buy BD Return and Refund Policy

Eligibility for Return:
You can return products within three to seven days of receiving them. However, some products may have different conditions, which will be clearly stated with the product. The product must be unused, in its original packaging, and in its original condition.

Non-Returnable Products:
Some products are non-returnable.

Return Process:
To initiate a return, please contact our customer service at support@dreambuybd.com. Include your order number and the reason for the return, and follow the provided instructions.

Return Shipping Costs:
The cost of return shipping is the customer’s responsibility. However, if the product is defective or incorrect, the shipping cost will be borne by us.

Refund:
We will process your refund after receiving and reviewing your returned product. Refunds will be issued to the original payment method within 3 to 7 days.

Refund Processing:
Refunds will be processed within 3 to 7 days of receiving your returned product. You will receive a notification once the process is complete.

Partial Refunds:
In some cases, partial refunds may be granted if the product is not in its original condition, damaged, or missing parts.

Refund for Defective or Incorrect Products:
If you receive a defective or incorrect product, please contact us immediately. We will provide instructions for returning the product and issuing a full refund or replacement.

Missing or Incorrect Product Complaints:
Please inspect your order in front of the delivery person at the time of delivery and ensure you record an unboxing video. Issues regarding missing products, damaged products, or incorrect products will not be accepted without a video. We request this video to avoid misunderstandings.

Contact Us:
For any questions or concerns regarding returns and refunds, please contact our customer service team at support@dreambuybd.com.